SmallBizGenius Analysis
Hiddencrownhair receives mixed feedback, with many customers praising the quality of the hair and customer service, while others report issues with hair quality after washing, difficulty with returns, and inconsistent color matching. The company sells hair extensions and toppers in various styles and colors.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
8.2/10Many reviewers praise Hiddencrownhair's customer service, citing helpful and knowledgeable representatives who are responsive and kind. Some reviewers specifically mention Madison as providing excellent service, and others appreciate the use of emojis to create a relatable experience.
30 reviews mention thisProduct Quality
5.5/10Product quality receives mixed reviews, with many customers initially praising the hair's softness, silkiness, and natural appearance, but others report that the hair tangles, mats, and becomes dry after washing. Some reviewers claim the hair is not real human hair, while others report issues with shedding and breakage.
45 reviews mention thisReturns & Exchanges
3.5/10Many reviewers express frustration with Hiddencrownhair's return and exchange policies, citing strict requirements, difficulty in obtaining refunds, and lack of response from customer service. Some reviewers claim they were unable to return items even when they received the wrong color or a defective product.
20 reviews mention thisColor Matching
6.0/10Some reviewers praise the color matching service, stating they received perfect matches based on photos they submitted. However, others report receiving the wrong color or that the color of the extensions faded or changed after a few weeks.
15 reviews mention thisProduct Fit & Design
6.5/10Some reviewers find the halo extensions difficult to fit properly, citing issues with the wire being too loose or too tight, and the extensions feeling heavy or uncomfortable. Others report issues with the design of the toppers, stating they look unnatural or like a toupee.
10 reviews mention thisPros & Cons
What Customers Love
"I loved the person who helped me. They were kind and personable and knowledgeable about hair extensions."
"These extensions are beautiful and the customer service is wonderful. The hair quality is amazing! Silky, soft, and feels high quality."
"I had to exchange my original extensions because the color match was off, but the process was super easy and customer service always responded very quickly and were super kind."
"Beautiful hair delivered quickly with all the necessary tools to store it and free color swatches of the other shades I was interested in."
"The item didn’t meet the standards of the usual hair pieces (hair topper specifically) and they don’t typically take returns but this item was defective. Hidden Crown left me return the item for a gi..."
Common Complaints
"The hair matted after a few weeks !Waste of money"
"Impossible Returns/Exchanges: I purchased a mini topper in "deepest brown/near black" and the color is nowhere "near black," so now I'm out $306 for a piece that likely can't be returned or exchanged since I "broke the ties" in which the flimsy piece came."
"Hair is nice quality but terrible customer service and the hair I received was not the color pictured on the website. Don’t order from them!!"
"Do not buy this product. I received it, and there is no way to attach it to your head. The string slips, there are no clips, and even a professional stylist could not secure it."
"The worst part about this company though is that they erase negative reviews from their website and social media pages."
Common Questions About Hiddencrownhair
Answers derived from customer review patterns
Is Hiddencrownhair legit and trustworthy?
Hiddencrownhair appears to be a legitimate company selling hair extensions and toppers, but the reviews are mixed. While many customers report positive experiences with the hair quality and customer service, a significant number of reviewers express concerns about the hair deteriorating after washing, difficulty with returns, and inconsistent color matching. Some reviewers also allege that the company deletes negative reviews from their website and social media, which raises questions about transparency. Potential customers should carefully consider both the positive and negative feedback before making a purchase.
Based on 45 reviewsDoes Hiddencrownhair have good customer service?
Hiddencrownhair's customer service receives generally positive feedback, with many reviewers praising the helpfulness, knowledge, and responsiveness of the representatives. Some reviewers specifically mention Madison as providing excellent service. However, some reviewers also report difficulty in getting responses or resolutions to their issues, particularly regarding returns and exchanges. Therefore, while the majority of customers seem satisfied with the customer service, there are some reports of inconsistent experiences.
Based on 30 reviewsIs Hiddencrownhair worth it for small business?
Whether Hiddencrownhair is worth it for a small business depends on the specific needs and priorities. If a small business is looking for a supplier of hair extensions and toppers with generally good initial quality and helpful customer service, Hiddencrownhair may be a viable option. However, the reported issues with hair durability, return policies, and color matching should be carefully considered. Small businesses should also be aware of the allegations of deleted negative reviews and factor that into their decision-making process.
Based on 20 reviewsWhat is Hiddencrownhair's return policy like?
Hiddencrownhair's return policy appears to be strict, with several reviewers reporting difficulty in obtaining refunds or exchanges. A key requirement is that the security ties must be intact, which makes it difficult to assess the color and quality of the hair before committing to the purchase. Some reviewers claim they were denied returns even when they received the wrong color or a defective product. Potential customers should carefully review the return policy and be aware of the potential challenges before making a purchase.
Based on 20 reviewsWhy do some Hiddencrownhair extensions tangle easily?
Several reviewers report that Hiddencrownhair extensions tangle easily, particularly after washing. Some reviewers speculate that the hair may be synthetic or of poor quality, while others suggest that the hair is coated with silicone to create a false sense of smoothness and shine. The tangling issue appears to be a recurring problem, and potential customers should be aware of this potential drawback before purchasing.
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